Refund policy

Consequences of revocation

In the case of an effective cancellation, the mutually received
to return services and any benefits drawn (e.g. interest) to issue
. Can you give us the entire service or
partially not or only in a deteriorated condition,
you have to pay us compensation if necessary. [In the
Surrender of things, this does not apply if the deterioration of the
matter exclusively on their examination - as you can see in the
Store would have been possible - is due. Furthermore
you can make the obligation to compensate for a value by the
intended use of the item resulting deterioration Avoid
by not using the thing as your property Take
and refrain from anything that might impair its value.
Obligations to reimburse payments that can be sent by parcel post
be fulfilled within 14 days. The period begins for you with the
Sending your declaration of cancellation [or the item] for us with
their receipt.


We would like to draw your attention to the following:
There is no right of withdrawal,

- if the goods have been made to customer specifications or
clearly tailored to your personal needs
were cut or which due to their nature are not suitable for a return;

-in the other cases of 312d paragraph 4 BGB.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: KHATERA ACCESSORIES, Jean-Paul-Weg 12, 22303 Hamburg, Germany.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: KHATERA ACCESSORIES, Jean-Paul-Weg 12, 22303 Hamburg, Germany

You will be responsible for paying for your own shipping costs for returning your item Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $ 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.